Front Desk Agent

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Front Desk Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Front Desk Agent is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. The Front Desk Agent reports to the Front Office Manager.

As Front Desk Agent, you will be responsible for the following duties:

• Check-in the arriving guests and check-out the departing guests in a friendly and caring manner according to the standards
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards
• Accommodate special requests whenever possible
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel
• Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers
• Upon the departure of guests, process the guest check-out procedures
• Receive payment from guests, settle the guests account and give a copy of the invoice
• Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance the cash float
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests
• Possess a working knowledge of the room reservation procedures

As Front Desk Agent, we expect from you:

• Previous experience in the same role in a luxury hotel is preferred, resort experience is required
• High school diploma or a relevant equivalent qualification
• Immaculate grooming standards with a professional appearance
• Excellent verbal and written communication skills with a strong focus on guest interaction

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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