Front Desk Agent

Overview
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and be committed to enhancing the guest experience.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Operate phone systems to manage incoming calls and assist guests with reservations.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Address guest complaints or concerns promptly and professionally.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with administrative tasks as needed to support hotel operations.

Qualifications

• Previous experience in a hotel or resort environment is preferred.
• Strong customer service skills with a focus on hospitality.
• Excellent phone etiquette and communication skills.
• Familiarity with phone systems and hotel management software is a plus.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Ability to work flexible hours, including nights, weekends, and holidays as necessary.
• Strong organizational skills with attention to detail.
• A positive attitude and the ability to work well under pressure in a team-oriented environment.

Join us in creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Type: Part-time

Pay: $12.68 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Application Question(s):

• This is a Saturday & Sunday Schedule with possible weekdays. Are you able to work every weekend?

Ability to Commute:

• Columbia, TN 38401 (Required)

Ability to Relocate:

• Columbia, TN 38401: Relocate before starting work (Required)

Work Location: In person