Front Desk Agent

Position Summary:

The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures.

Essential Functions

• * Maintain an inventory of vacancies, reservations and room assignments
• Assist guests with registration, check-in, and checkout
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Handles requests and questions from current and futures guests received by phone or at front-desk.
• Maintain complete knowledge of and/or where to access to following information:
• o Hotel features/services
• o Room types, numbers, layout, and décor
• o Current and future room rates, special packages and promotions
• o Daily house count and expected arrivals/departures
• o Room availability status
• o Scheduled conferences and meetings
• * Read log book daily; record all pertinent information in log book
• Assign rooms and keys
• Collect and distribute messages for guests
• Prepare bills and collect payment for visit
• Assist in solving billing discrepancies
• Answer inquiries regarding hotel area and services
• Provide suggestions to hotel patrons of places to visit, eat, and shop
• Maintain hotel records
• Attend meetings and training sessions as necessary
• All other duties as assigned

Requirements:

Job Specifications

• Excellent verbal and written communication skills
• Ability to handle stress under pressure
• Ability to work cohesively with co-workers as part of a team
• Provide excellent customer service and maintain a professional demeanor
• Excellent interpersonal skills combined with the ability to work with diverse groups of people
• Demonstrated ability to work independently, with minimal supervision

Physical Demands

• Endure various physical movements throughout the work areas
• Must be able to stand at front desk and exert well paced mobility for up to 8 hours

Qualifications

• High School diploma or G.E.D certificate
• Previous experience in a similar position in a full service style hotel preferred

APPLY HERE:

https://recruiting.paylocity.com/recruiting/jobs/Details/3983560/Dimond-Center-Hotel-LLC/Front-DeskGuest-Services-Representative?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person