Front Desk Agent

Job Overview
Join our vibrant hospitality team as a Front Desk Agent, where your energy and dedication will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the welcoming face of our hotel, providing exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your proactive approach and hospitality expertise will set the tone for a positive stay, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management while working in a lively, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with enthusiasm and problem-solving skills to ensure satisfaction.
• Maintain accurate records of guest information, billing details, and special requests.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.
• Conduct night audits when scheduled, balancing accounts and preparing reports to support hotel operations.
• Promote hotel amenities, services, and local attractions to enhance guest experiences and encourage repeat visits.

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort setting.
• Excellent customer service skills with a strong emphasis on phone etiquette and guest relations.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
• Familiarity with hotel management systems, multi-line phone systems, and night audit procedures.
• Strong organizational skills with attention to detail in handling reservations, billing, and guest requests.
• Ability to remain energetic, professional, and courteous during high-pressure situations.
• Previous hotel experience focusing on guest services or front desk duties is preferred but not mandatory; training will be provided for motivated candidates. This role is perfect for individuals passionate about hospitality who thrive in lively environments where every day brings new opportunities to make guests feel valued. Join us to be part of a dedicated team committed to delivering outstanding service while advancing your career in the hospitality industry!

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Work Location: In person