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Front Desk Agent

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Process check-in and check-out transactions for guests
Greet guests in the lobby and help with line management and crowd control
Assist guests with their self-check in and check out needs at kiosk stations
Manage hotel room inventory
Handle end of the day bookkeeping, auditing and account reconciliation
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc… when necessary
Assists with guest service recovery when possible
Answer guest and team member phone or radio calls
Maintains and Upbeat and Positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts as a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

HOW YOU WILL CREATE THE EXTRAORDINARY

May be subject to smoking environment and moderate noise.
Fast paced, high volume environment involving constant
Must be able to stoop, reach and bend as necessary.
Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment

WHAT YOU WILL NEED

Strong Interpersonal and communication skills.
Proficient in a second language would be beneficial.
Self-starter with strong problem solving ability
One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
Close knit environment, with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Must be at least 18 years of age.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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