Front Desk Agent

Must have open availability: 7a-3p & 3p-11p

Overview
As the first point of contact for guests, the Front Desk Agent plays a vital role in shaping the overall guest experience. This position requires a combination of excellent communication skills, attention to detail, and a warm, service-oriented attitude.

Core Duties of a Hotel Front Desk Agent

Guest Check-In/Check-Out:

• Greet guests warmly and professionally.
• Process check-ins and check-outs efficiently using hotel systems.
• Assign rooms and issue room keys or key cards.

Reservations Management:

• Take phone, online, or in-person reservations.
• Modify, cancel, or confirm bookings as needed.
• Ensure accuracy in guest details and preferences.

Customer Service:

• Address guest requests, questions, and concerns promptly.
• Provide information about hotel services, local attractions, and directions.
• Resolve complaints or escalate issues to management if necessary.

Handling Payments:

• Process payments via cash, credit card, or other methods.
• Manage billing, receipts, and deposits.
• Handle foreign currency exchanges if applicable.

Communication & Coordination:

• Communicate with housekeeping and maintenance to ensure room readiness.
• Coordinate guest services such as wake-up calls, room service, or transportation.
• Maintain logs and reports for management.

Record Keeping:

• Update guest records and maintain accuracy in booking systems.
• Balance cash drawers and prepare shift reports.

Security Awareness:

• Monitor who enters and exits the building.
• Follow safety and emergency procedures.
• Report suspicious activity to appropriate personnel.

Upselling & Promotions:

• Promote hotel amenities, upgrades, and loyalty programs.
• Offer special packages or discounts where applicable.

Join Our Front Desk Dream Team!
Are you friendly, organized, and love being the face of a dynamic workplace? We’re looking for an energetic Front Desk Superstar to join our crew!

What You’ll Get:

• Competitive pay
• Health & wellness benefits
• Growth opportunities
• Flexible scheduling
• Team outings & events
• A vibrant, upbeat environment where fun meets professionalism! What You’ll Do:
• Greet guests with a smile, keep things running smoothly, and be the go-to for questions, calls, and good vibes!

If you’ve got a positive attitude and a knack for making people feel welcome, we want to meet you!

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Jekyll Island, GA 31527 (Required)

Work Location: In person