Front Desk Agent

Job Title: Hotel Front Desk Agent
Location: The Colonial Hotel, 625 Betty Spring Road, Gardner, MA 01440

About Us:
The Colonial Hotel is a charming and welcoming hotel located in Gardner, Massachusetts. We pride ourselves on providing excellent customer service and a comfortable stay for our guests. We are currently looking for a friendly, organized, and customer-focused Front Desk Agent to join our team.

Job Description:
As a Front Desk Agent, you will be the first point of contact for our guests. Your role is to ensure a seamless check-in and check-out process, answer guest inquiries, and provide exceptional service throughout their stay. This position requires excellent communication skills, attention to detail, and a welcoming attitude.

Responsibilities:

• Greet guests warmly and check them in/out efficiently
• Handle reservations and cancellations accurately
• Assist guests with questions, directions, and local information
• Manage customer complaints and resolve issues promptly
• Maintain a clean and organized front desk area
• Log reports and perform administrative tasks as needed
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

Requirements:

• Prior experience in hospitality or customer service preferred
• Excellent communication and interpersonal skills
• Basic computer skills and familiarity with reservation systems
• Ability to work flexible hours, including evenings and weekends
• Friendly, professional, and proactive attitude
• Able to Lift 50 LBs

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance

Work Location: In person