Front Desk Agent

Located in the heart of Louisville’s East End, the Hilton Garden Inn Louisville East offers modern accommodations, flexible meeting space, elevated food and beverage experiences, and exceptional hospitality for both business and leisure travelers. Our hotel is known for delivering a welcoming guest experience, strong service culture, and a team-driven environment focused on excellence.

The Front Office Team at the Hilton Garden Inn Louisville East is currently seeking a Full-Time Front Desk Agent to join our award-winning property. This role is perfect for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in supporting a high-performing sales team. Bring your professionalism, creativity, and passion for hospitality to a dynamic team dedicated to creating memorable guest experiences.

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Work Experience

• Previous experience in a front desk or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient with hotel management software and basic computer skills
• Ability to remain calm and professional in a fast-paced environment
• Flexible availability, including weekends and holidays
• Must be able to stand for extended periods of time

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
• Urgency

Benefits

• Competitive hourly wage + tips
• Flexible scheduling
• Opportunities for growth and advancement within the hotel
• Employee travel discount

Pay: $21.52 - $25.91 per hour

Work Location: In person