Front Desk Agent

Schedule: Thursday - Monday | 7:00AM - 3:00PM | 3:00 PM – 11:00 PM

Position Summary:
We are seeking a friendly, dependable, and guest-focused Front Desk Agent to join our team. This role is the face of our property and plays a key part in creating a positive guest experience. The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities:

• Greet guests warmly and perform efficient check-ins and check-outs
• Learn and operate the hotel management system (PMS)
• Process guest transactions using the POS system
• Maintain and stock the on-property Suite Shop
• Coordinate with housekeeping and maintenance teams to fulfill guest requests and resolve issues
• Handle guest concerns professionally and work toward timely resolutions
• Maintain accurate records and follow established procedures
• Provide consistently excellent customer service
• Uphold hotel policies and brand standards
• Ensure the front desk area remains clean, organized, and professional

Qualifications:

• Previous hospitality or customer service experience preferred (not required)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and willingness to learn new systems
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Professional appearance and positive attitude

Schedule Requirements:

• Availability to work Thursday through Monday
• Ability to work the 3:00 PM – 11:00 PM shift consistently

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Paid time off

Experience:

• Customer service: 2 years (Preferred)
• Hotel: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Egg Harbor Township, NJ 08234 (Preferred)

Work Location: In person