Front Desk Agent

Front Desk Agent

Focus Hospitality Management is now seeking a Full-Time Front Desk Agent at the Comfort Suites at Tucson Mall.

Job summary

A Guest Service Agent (GSA) is to welcome, assist and treat each guest with respect, warmth and Create A Rewarding Experience. GSA’s primary duties are to check-in/check-out guests, make reservations, answer in-coming hotel calls, and provide accurate billing on guest folios.

Essential Job Functions:

• Greet, register/check-in and assign suites to guest of the hotel.
• Verify identification and form of payment; submit credit cards for authorization.
• Make and issue appropriate suite key cards to guest.
• Give guests accurate directions to his/her suite.
• Assist guests with luggage/packages when necessary.
• Call guests within 30 minutes after check-in to see if the accommodations are satisfactory.
• Answer incoming phone calls; make and confirm guest reservations for the hotel.
• Perform Bucket check for registered guests.
• Post charges for Suite Shop items to the appropriate guest folio if guests are not paying cash.
• Record guest requests, complaints on the CARE Log.
• Ensure appropriate personnel are called to Make It Right of the guest(s).
• Call guests after 15 minutes of request to be sure the issue was taken care of.
• Contact appropriate department personnel for guest requests and suite repairs.
• Upon guest check-out, present guests with accurate charges on guest folio; make any changes as needed.
• Upon guest check-out, collect necessary payments.
• Sign for and record all incoming package deliveries from UPS and FedEx.
• Post banquet charges as requested by the Sales Mangers.
• Collect and post banquet cash deposits when needed.
• Assist in maintaining the cleanliness of the lobby and business center.
• Assist in keeping the Front Desk stations clean, organized and stocked with necessary items.
• Assist in keeping the guest water refrigerator and Suites Shop clean, organized and stocked. Report to Front Office Manager if any items are needed.
• Essential to be able to listen and understand information and ideas presented through spoken and written words and sentences.
• Essential to be able to verbally communicate information and ideas in a clear, respectful and professional manner.
• Essential to be able to perform simple mathematics and/or have the ability to use a calculator.
• Essential to be able to use a desk top computer;
• Essential to learn and understand the Brand and guest service reservations system.
• Essential to be able to solve minor guest issues or work issues without management assistance.
• Essential to take responsibility and maintain assigned shift bank.
• To make sure you have the appropriate amount at the start and end of your shift.
• Report to your immediate supervisor or Front Office Manager if there is a shortage.
• Must be able to make the appropriate cash drop at the end of your shift.
• Ensure required daily paperwork and checklists are completed and distributed.
• Adhere to punctuality, hygiene, and all policies and procedures according to the Employee Handbook.
• To perform any reasonable tasks and requests that may come from management.

Additional Expectations:

• Be able to stand on your feet for the majority of the scheduled shift.
• Essential be able to lift a minimum of 25 pounds, using proper lifting techniques to avoid injury.
• Essential have a positive demeanor and attitude.
• Essential to be able to work with a variety of personalities.
• Essential to be able to work alone and/or with a team without supervision.
• Essential be able to listen, communicate. understand information and ideas presented through spoken and written words and sentences in the English language.
• Essential to be able to verbally communicate information and ideas in English, in a clear, respectful and professional manner.
• Adhere all policies and procedures according to the Focus Hospitality Management’s employee handbook.
• To assist upper management with any reasonable requests that they may have.

Focus Hospitality Management is a hotel management company with expertise in all facets of the hospitality industry including Sales and Marketing, Revenue Management, Operations, Centralized Accounting, Human Resources, Food and Beverage and New Developments and Renovations. We offer full-service management services as well as customized services to suit individual business goals of client. Our analysis, tailored strategies, and execution elevate the entire performance of the hotel and bring greater profits to clients.

Our Mission
To provide exceptional cutting-edge management services to our partners, investors, employees, and guest by strategic positioning, development, empowerment and support, while maintaining our core values of: Integrity, Caring, Dedication, Commitment and Humility.

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please list one to three references. Include the person's name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc).

Experience:

• Front Desk Agent: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Work Location: In person