Front Desk Agent (German/Russian Speaker)

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audit procedures, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments

• Demonstrate a high level of customer service at all times

• Attend appropriate training courses, when required, and assist with the Night Team s training and development efforts

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security, fire regulations and all health and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow company brand standards

• Assist other departments, as necessary