Front Desk Associate

Job Overview

We are seeking a detail-oriented Front Desk Agent who takes pride in accuracy, professionalism, and guest satisfaction. This role is critical to the guest experience and requires strong attention to detail, reliability, and the ability to follow brand and sustainability standards consistently.

Key Responsibilities

• Greet guests promptly and professionally upon arrival
• Accurately register guests and assign rooms
• Verify identification, establish payment methods, and secure credit authorization
• Create, modify, and confirm reservations with attention to detail
• Accurately compute charges, collect payments, and process transactions
• Answer phones and relay messages using the PMS system
• Respond to guest requests in a timely and professional manner
• Resolve guest concerns or escalate to management when appropriate
• Secure guest valuables in hotel safe or safe-deposit boxes when applicable
• Perform basic bookkeeping tasks, including balancing and audits
• Monitor guest satisfaction scores and actively work to improve them
• Follow HHM EarthView sustainability practices
• Comply with safety procedures, MSDS, and OSHA standards
• Assist with breakfast service or luggage during peak periods
• Perform light cleaning and fold linens during downtime
• Support other departments as needed
• Complete additional duties as assigned by management

Schedule & Physical Requirements

• Weekends and holidays are required
• Hotel operates 24/7; shifts may vary
• Standing position for extended periods
• Requires walking, bending, reaching, and lifting up to 25 lbs
• May involve stooping, kneeling, crouching, and cross-department assistance
• Folding laundry is also required

Qualifications

• High School Diploma or equivalent preferred
• Previous customer service experience required
• PMS system experience preferred
• Strong attention to detail and accuracy
• Dependable, punctual, and a team player

Career Growth Opportunities

• Front Desk Supervisor
• Sales Coordinator
• Front Office Manager
• Sales Manager

Benefits & Perks

• Competitive pay (full-time & part-time)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit & Parking Benefits
• Employee Assistance & Wellness Program
• Educational & Professional Development
• Referral Bonus Program

Our Values

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person