FRONT DESK ASSOCIATE

Job Description

We are seeking a Front Desk Agent to welcome our guests and manage all aspects of their stay. Your role is to provide excellent customer service while maintaining a neat and professional appearance. The ideal candidate will be able to share our values and maintain a positive attitude in a fast-paced environment.

Must be available weekdays, weekends and holidays.

Applicants should be mature, dependable and focused and work as a team.

PLEASE DO NOT CALL HOTEL.

Responsibilities:

• Greet guests enthusiastically and provide a warm, friendly, and personalized experience
• Manage reservations and check-ins/check-outs in a timely manner while following company policies and procedures
• Enter guest names and information into computer system as required
• Handle cash and credit card transactions as needed
• Maintain cleanliness of reception area, lobby
• Answer phones from customers for reservations and inquiries
• Handle personal requests and handle emergencies or issues a guest may have
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent
• Minimum one year working experience in a hotel at front desk
• Customer Service experience
• Ability to communicate clearly and professionally with customers, staff, and management
• Must possess good organizational skills with attention to detail
• Must possess good judgment and problem solving skills with the ability to prioritize tasks
• Must be able to work in a fast-paced environment while maintaining a positive attitude towards colleagues and customers

If you are passionate about providing excellent customer service and possess the necessary skills to thrive in a fast-paced environment, we encourage you to apply for the Front Desk Associate position.

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Required)

Experience:

• hotel: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Kennesaw, GA 30144 (Required)

Work Location: In person