Front Desk Associate

Front Desk Representative (Seasonal)

Morrisons Rogue Wilderness Adventures & Lodge – Southern Oregon Seasonal: Mid June- October 31

About Us

Located along the iconic Rogue River in Southern Oregon, Morrisons Rogue Wilderness Adventures & Lodge has been delivering unforgettable outdoor experiences since 1946.

From whitewater rafting and lodge-to-lodge hiking to world-class fishing, riverside lodging, and exceptional dining—our team creates experiences guests remember for a lifetime.

We hold ourselves to a higher standard of hospitality and are looking for team members who bring professionalism, energy, and attention to detail to everything they do.

About the Role

We are seeking a professional, highly organized, and guest-focused Front Desk Representative to join our seasonal team.

This is a fast-paced, high-responsibility role that blends:

• Guest service
• Sales
• Operations coordination

You will be a key point of contact for guests, helping them plan and experience their time with us from first call to departure.

Seasonal Schedule Overview

Peak Season (Mid June – October 31)

• 4–5 days per week
• Hands-on training including:
• Reservation systems
• Phone systems & call handling
• Guest communication
• Sales techniques
• Front desk procedures
• Reservations
• Phone/email communication
• Operational setup for the season
• Shifts include:
• Afternoon Shift: ~1:00 PM – 8:30 PM
• Closing shift 1:30pm- 9:30pm
• Combination of both schedules may apply

Key Responsibilities

• Process reservations for:
• Lodging
• Rafting trips (half-day, full-day)
• Shuttle services
• Answer phones and respond to guest inquiries (phone, email, in-person)
• Deliver exceptional guest service with professionalism and efficiency
• Manage check-ins, check-outs, and front desk flow
• Assist guests with trip planning and logistics
• Handle retail sales and daily cash drawer procedures
• Process payments and maintain accurate booking records
• Maintain a clean, organized, and well-stocked front desk
• Support office and management team with administrative tasks
• Review reservations for accuracy and ensure operational readiness

Qualifications

• Minimum 2 years of sales experience
• At least 1 year of hospitality or lodging experience
• Prior supervisory or leadership experience preferred
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong computer literacy with the ability to quickly learn reservation systems and manage multiple programs simultaneously
• Fast and accurate typing skills (ability to efficiently enter reservations while speaking with guests)
• Strong computer skills (Google Docs, Excel, Word)
• Ability to work independently and as part of a team
• Professional appearance and demeanor
• Ability to stand for extended periods and lift up to 25 lbs
• Valid driver’s license

Bonus: Experience with reservation systems or outdoor recreation operations

What We’re Looking For

• Positive, solutions-oriented mindset
• Strong sense of accountability
• High attention to detail (this is critical in this role)
• Confidence in handling guest situations and problem-solving
• Ability to stay calm under pressure during peak season
• Ability to navigate multiple systems while on the phone without losing accuracy or efficiency
• Comfort with high-volume data entry and real-time reservation building

Why Join Morrisons?

• Work in one of the most beautiful locations in Oregon
• Be part of a team delivering once-in-a-lifetime experiences
• Gain experience in hospitality, tourism, and outdoor recreation
• Fast-paced, engaging work environment
• Opportunity to build strong sales and operational skills

Apply Today

If you’re passionate about hospitality, thrive in a dynamic environment, and want to be part of something special—we’d love to hear from you.

Apply now and become part of the Morrisons legacy on the Rogue River.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Ability to Commute:

• Merlin, OR 97532 (Required)

Work Location: In person