Front Desk Associate

Job Overview

Join Our Team as a Guest Services Representative at the Clarion Pointe Apex!

At Clarion Pointe Apex, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.

What You’ll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Bring:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role preferred.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management software a plus.

Location:

Clarion Pointe 1411 E. Williams Street Apex, NC 27539

Responsibilities:

• Greet visitors, clients, and vendors warmly and professionally, ensuring a positive first impression.
• Answer multi-line phone systems promptly, directing calls accurately and courteously while maintaining excellent phone etiquette.
• Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office.
• Handle data entry, filing, and document proofreading to ensure accuracy and organization across all office records.
• Assist with clerical duties including typing correspondence, managing office emails, and maintaining organized files.
• Provide customer support by addressing inquiries efficiently and professionally in person or over the phone; bilingual skills are a plus.

Experience Required:

• Prior office experience or administrative support roles preferred, especially in medical or dental reception settings.
• Demonstrated proficiency with computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace, and data entry systems.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent communication skills with a focus on phone etiquette and customer service excellence.
• Experience with office management tools such as calendar management software or appointment scheduling platforms is advantageous.
• Bilingual abilities are highly desirable to serve diverse client needs.
• Previous clerical experience involving filing, proofreading, and record keeping will be beneficial. Join us as a Front Desk Associate to play a key role in creating a welcoming atmosphere while supporting essential office functions! We value energetic individuals who thrive on organization, communication, and delivering outstanding customer service in a professional setting.

Pay: From $14.00 per hour

Work Location: In person