Front Desk Associate

Job Summary

The Front Desk Associate is responsible for providing a welcoming, efficient, and professional experience for all guests and members. This role serves as the first point of contact, handling check-ins, payments, and general inquiries while maintaining a clean, organized, and calm experience.

Key Responsibilities

• Greet guests and members in a friendly and professional manner
• Check guests into the facility
• Process payments, memberships, and retail sales
• Answer phones, respond to questions, and provide accurate information about services, rules, and policies
• Enforce facility rules and age requirements respectfully and consistently
• Handle guest concerns or complaints and escalate to management when needed
• Maintain cleanliness and organization of the front desk and lobby areas
• Monitor facility and guests and communicate with other departments as needed
• Assist with opening and/or closing duties
• Follow all safety, health, and sanitation guidelines

Qualifications

• Customer service experience preferred
• Cash handling or POS experience a plus
• Comfortable working with the public
• Ability to remain calm and professional in busy or high-stress situations
• Basic computer skills
• Must be able to stand for extended periods

Skills & Attributes

• Friendly, reliable, and professional demeanor
• Strong communication and interpersonal skills
• Attention to detail
• Ability to multitask and prioritize
• Team-oriented with a positive attitude
• Comfortable enforcing policies when necessary

Schedule & Availability

• Must be available for evenings, weekends, and holidays

Benefits

• Membership to the facility
• Employee discounts

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person