Front Desk Associate

The Front Desk Associate oversees the operation of the front desk to maintain the highest productivity, employee morale, and guest service possible.

RESPONSIBILITIES

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

QUALIFICATIONS

Education & Experience:

• High School Graduate or General Education Degree (GED).
• Prior hotel front desk experience is preferred.
• Basic computer skills required.
• Must be available to work weekday and weekend shifts.

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person