Front Desk Coordinator

Job Title: Front Desk Coordinator

About Us: The Beauty Method is a premier Medical Spa dedicated to enhancing confidence through expert skincare, cutting-edge treatments, and a luxurious guest experience. We are seeking an experienced, passionate, and motivated Front Desk Coordinator who thrives in client-facing interactions.

Front Desk Coordinator Position Overview:

The Front Desk Coordinator at The Beauty Method plays a key role in ensuring a seamless guest experience and efficient daily operations of the spa. This role involves welcoming and assisting guests, managing and scheduling appointments, lead follow-up phone calls, and tracking key performance metrics.

Front Desk Coordinator Duties and Responsibilities:

• Arrive promptly for each shift, preview schedule, and ensure smooth operation of the front desk and retail area.
• Greet all spa guests upon arrival and departure, and handle check-in/check-out processes.
• Maintain an organized appointment book and ensure efficient scheduling to maximize client satisfaction.
• Answer front desk calls promptly, providing information on spa services, products, promotions, and packages.
• Handle guest questions, concerns, and occasional complaints with courtesy and professionalism.
• Assist in rebooking appointments, processing sales, and performing administrative tasks as needed.
• Open and/or close the spa daily.
• Promote spa treatments, services, and retail products enthusiastically.
• Attend and participate in training sessions and staff meetings to stay updated on spa operations and product knowledge.

Front Desk Coordinator Position Requirements:

• Exceptional customer service skills, with a warm and approachable demeanor.
• Strong communication and active listening skills, with basic computer proficiency.
• Ability to work independently and as part of a team.
• Enthusiasm for working in a fast-paced environment and embracing new responsibilities.

Front Desk Coordinator Preferred Qualifications:

• Prior experience in retail sales, ideally in the beauty, spa, or salon industry.
• Computer literacy with proficiency in Windows, Excel, and spa software.
• Strong organizational skills and attention to detail.
• Confidence in handling money and performing basic math functions.

Job Type: Part-Time (Tuesdays, Thursdays, Fridays, and occasional Saturdays)

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 28 – 32 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person