Receptionist

Key responsibilities:

•  To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
•  To ensure the salon is ready at the start of each day and all bookings are checked in advance
•  Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
•  To make bookings smartly and to understand in detail of skills sets of each technician/stylist
•  Record reservations and manage the appointment schedule
•  Conduct confirmation calls
•  To pamper and look after guests within the salon.
•  Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
•  To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
•  To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
•  Monitoring and record keeping of treatment timing of the technicians
•  Assisting supervisor/ manager in monitoring staff grooming and appearance
•  Acquire and maintain an excellent working knowledge of the computer and booking system
•  Create content, taking photographs, videos for company Social Media channels as per instructions from management
•  Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
•  Responsible for cash sales and following proper cash handling procedures
•  Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
•  Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
•  Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
•  Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
•  Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
•  Monitor quality of the interior of salon, report any
• maintenance issues to the manager
•  Effectively communicate with all employees within the salon
• and be of support to their roles
•  Ensure the Hostess area is clean and presentable at all times
•  Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals

General requirements:

•  Maintain immaculate grooming standards at all time
•  High energy and flexible, Friendly and approachable to
• clients and staff all the time
•  Personality fit with our brand DNA, style and spirit
•  To utilize working hours productively
•  To assist fellow members of the team in their work and show
• support
•  To attend and be committed towards training and progression
• within the Salon
•  To apply professionalism and a high level of customer service at all time
•  Delivering results within a highly motivated and fast paced environment.
•  To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance

Minimum educational qualification(s):

•  Business Administration/Personal Assistant/Secretary Certificate an advantage
•  Sales and/or customer service training an advantage

Minimum work experience required:

Proven business skills required:

Languages required:

•  One (1) year Salon Hostess experience in an international standard spa