Front Desk Medical Assistant

Medical Assistant / Front Desk (Full-Time) – Direct Primary Care

Braintree, MA

Full-Time | Monday–Friday, 9:00 AM – 5:00 PM

Competitive Pay + PTO + Paid Holidays, and 401k

About Action Medicine

Action Medicine is a growing Direct Primary Care (DPC) practice providing personalized, high-quality care without insurance barriers. Our team includes a physician, two nurse practitioners, and a physician assistant, working collaboratively to deliver longer visits, same/next-day access, and strong patient relationships.

We care for patients of all ages and emphasize efficiency, accountability, and clear communication in everything we do.

Position Overview

We are hiring a Medical Assistant / Front Desk Coordinator to support both clinical and administrative operations.

This is a hybrid role requiring the ability to manage:

• Patient-facing front desk responsibilities
• Clinical duties
• EMR workflow and task management

This role is best suited for someone who is highly organized, detail-oriented, and takes full ownership of their work.

Key Responsibilities

Front Desk / Patient Services

• Greet and check in patients
• Schedule appointments and manage provider calendars
• Answer phones, triage calls, and respond to patient messages
• Provide excellent customer service in a fast-paced environment

Clinical Medical Assistant Duties

• Room patients and obtain vital signs
• Administer vaccines and injections
• Perform EKGs, phlebotomy, and point-of-care testing (strep, COVID/flu, urine, pregnancy)
• Assist providers with procedures and treatments
• Manage lab workflows and specimen handling

Administrative & EMR Workflow

• Process incoming faxes, records, and patient communications
• Route and manage tasks within EMR (AtlasMD or similar)
• Handle medical records requests
• Maintain accurate and complete patient documentation

Required Skills & Qualifications

• Medical Assistant certification or equivalent experience preferred
• 1+ year experience in medical office, primary care, or outpatient setting preferred
• Experience with EMR systems (e.g., AtlasMD, Epic, eClinicalWorks, Athenahealth)
• Strong phone etiquette and patient communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient with computers, email, and basic office systems

Key Expectations (Read Carefully)

• Tasks must be fully completed, documented, and confirmed before being marked done
• Referrals, labs, and patient requests must be tracked through completion (no dropped tasks)
• All patient interactions must be documented clearly in the EMR
• Must be reliable, punctual, and able to work independently
• Must communicate proactively with providers and team members

Preferred Traits (What Makes You Stand Out)

• Highly detail-oriented and organized
• Takes initiative and ownership of responsibilities
• Comfortable working in a small team environment
• Thrives in structured, process-driven workflows

Why Join Us

• Smaller practice with strong team collaboration
• Meaningful patient relationships (not volume-driven care)
• Opportunity to grow with a modern, evolving practice
• Supportive environment with clear expectations

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid sick time
• Paid time off

Work Location: In person