Front Desk - Night Auditor

About Holiday Inn Express - George, WALocated just off I-90 near the Gorge Amphitheatre, Holiday Inn Express - George serves as the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.

Position: Night AuditorAre you friendly, detail-oriented, and able to work in a fast-paced environment? The Night Auditor plays a key role in ensuring smooth overnight operations, attending to guest needs—including registration, checkout, and cashiering—and ensuring daily financial reports are accurate and complete.

Benefits

$17.13/hour

Travel Discounts (IHG Brand Family)

Sick Pay

Medical/Vision/Dental Insurance for Full-Time Employees (after 90 days)

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house

Check in and check out guests efficiently and courteously

Explain and provide any promotional items to each guest checking in

Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate

Complete nightly audit procedures to balance daily revenue and reconcile accounts

Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance

Document guest accidents or incidents using the appropriate report forms

Record maintenance issues and safety concerns in the maintenance log

Maintain a clean, organized, and professional front desk area

Take the initiative to greet guests in a friendly and welcoming manner

Ensure compliance with all IHG brand and company policies

Perform other duties as assigned

Qualifications

High School Diploma/GED required

Previous Hospitality Or Customer Service Experience Preferred

Strong attention to detail and organization skills

Experience handling cash, credit card procedures, and basic math concepts

Proficient in multitasking and problem-solving

Ability to work independently with minimal supervision

Availability to work overnight shifts, weekends, and holidays

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression