Front Desk Officer

Front Desk Officer
Location: Shapes Community, Al Rehman Garden, Lahore

Shapes Community is a leading name in fitness, health, and lifestyle services across Pakistan. We are committed to promoting wellness and providing exceptional customer experiences. We are currently looking for a Front Desk Officer at our Al Rehman Garden, Lahore branch to be the first point of contact for our valued members and visitors.

Job Role & Responsibilities:

As a Front Desk Officer, you will represent the face of our organization, ensuring a welcoming and professional environment for all members and guests. Your key responsibilities include:

• Greeting and assisting members and visitors in a courteous and professional manner.
• Managing member check-ins and registrations using the front desk system.
• Answering phone calls, emails, and customer inquiries efficiently.
• Handling membership renewals, payments, and daily cash transactions.
• Maintaining accurate records of attendance, memberships, and customer interactions.
• Coordinating with the customer care and fitness teams to ensure smooth operations.
• Managing appointment schedules and providing information about club services and promotions.
• Ensuring the front desk area is tidy, organized, and presentable at all times.

Qualifications & Experience:

• Bachelor’s degree (preferably in Business Administration, Hospitality, or a related field).
• 1–3 years of experience in a customer service or front desk role (experience in the fitness or hospitality industry is a plus).
• Strong communication and interpersonal skills.
• Proficient in MS Office (Word, Excel) and comfortable with digital systems.
• Pleasant personality with a professional appearance.

Requirements

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Punctual, organized, and detail-oriented.
• Willing to work flexible hours, including evenings and weekends

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person