Front Desk Officer

Job Purpose:

The Front Desk Officer (FDO) serves as the first point of contact for all guests, providing professional and courteous service to ensure a positive guest experience. The role includes managing guest check-ins and check-outs, handling inquiries, coordinating with departments for guest needs, and maintaining hotel standards of hospitality and discipline as per company policy.

Key Responsibilities:

1. Guest Handling:

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Ensure all guest information is accurately recorded in the hotel management system.
• Respond promptly to guest inquiries, requests, and complaints with professionalism and courtesy.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

2. Front Desk Operations:

• Maintain a clean, organized, and professional front desk environment.
• Handle reservations, room assignments, billing, and payments efficiently.
• Keep daily guest records updated and ensure accurate night audit reports.
• Monitor arrivals, departures, and occupancy levels daily.

3. Communication & Coordination:

• Serve as a communication bridge between management and operational teams.
• Ensure effective coordination with F&B, housekeeping, and security departments.
• Report any unusual incidents or policy violations immediately to the management.

4. Compliance & Standards:

• Adhere to hotel policies, grooming standards, and discipline requirements.
• Ensure compliance with safety, security, and hospitality protocols.
• Follow company rules against any misconduct, unethical behavior, or unlawful acts.

5. Customer Service Excellence:

• Deliver a welcoming and helpful experience to every guest.
• Handle VIP and long-stay guest requirements with extra care and confidentiality.
• Collect guest feedback and report areas for improvement.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good command of English and Urdu; additional languages are a plus.
• Ability to work in shifts, including weekends and holidays.
• Professional appearance, punctuality, and a positive attitude.

Qualification & Experience:

• Bachelor’s degree or diploma in Hospitality Management or related field (preferred).
• 1–3 years of experience in front office operations in a hotel or hospitality setup.
• Experience with hotel software (PMS) and basic computer knowledge is required.

Job Type: Full-time

Pay: From Rs45,000.00 per month

Work Location: In person