Front Desk & Personal Assistant

Uplift Pelvic Health & Wellness, a local, woman-owned clinic redefining pelvic healthcare, specializing in innovative, patient-centered care, is looking for an authentic communicator and go-getter to be our next Front Desk & Personal Assistant. In this dynamic role, you will serve as the heart of our clinic, creating a meaningful first impression while balancing a variety of essential operations. A typical day includes everything from greeting patients and managing check-ins, to conducting discovery calls, coordinating new patient intake, and handling payment inquiries for our out of network clinic. Alongside patient-facing responsibilities, you will provide vital executive and administrative support to our clinic owner, from managing calendars to maintaining meticulous digital records. If you are a proactive, organized problem-solver dedicated to following proven processes to keep our operations seamless, we invite you to join our skilled and compassionate team.

Uplift Pelvic Health & Wellness provides a challenging, yet light hearted fun work environment with positive feedback, great communication and autonomy in a welcoming and safe space with pink chairs and a vulva mirror to brighten everyone’s day. We nurture an environment where our administrative team is supported, inspired, and deeply valued. Our boss is caring, trusting, accessible, and is a visionary in her field. She leads by example and does everything she can to create an environment of passion for learning and professional growth.

This is a part-time administrative position, approximately 20+ hours/week. The hours are Mondays from 9:00 a.m. until 2:30 p.m., Wednesdays and Fridays 7:45 a.m. to 4:15 p.m. with a 30 minute lunch break. Additional hours can be made available in 6 months to a year depending on the growth of the office and skillsets of the individual. If you are a highly-skilled Front Desk & Personal Assistant who is dependable, friendly, and ready to support our mission of whole body wellness, we encourage you to apply to be part of our growing team. But please understand: this is more than a job — it’s an opportunity to be supported in your purpose, and love your work every day with a team that genuinely enjoys working together.

Roles & Responsibilities of the Front Desk & Personal Assistant include the following:

• Performing all tasks related to patient reception and clinic experience, including greeting patients, managing check-ins and check-outs, and maintaining a professional and welcoming environment.
• Performing all tasks related to new patient intake and administration, including scheduling, conducting discovery calls, overseeing onboarding documentation, and coordinating referrals.
• Performing all tasks related to billing and financial operations, including processing payments, managing packages and payment plans, selling packages, resolving patient payment inquiries, and performing account reconciliations.
• Performing all tasks related to executive and administrative support, including coordinating business and personal calendars, handling travel arrangements, managing email correspondence, and processing vendor orders.
• Performing all tasks related to clinic documentation and regulatory compliance, ensuring meticulous digital and paper record-keeping and adherence to HIPAA standards.

The Successful Candidates Will Meet the Following Requirements, Qualifications and Skill Sets:

• 3+ years of Front Desk experience in a professional or medical office environment
• 2+ years’ experience in a sales or sales administrative support role
• 1+ years’ experience with practice management software, specifically inputting and auditing records
• 1+ years’ experience working in a sales CRM like GO High Level
• 1+ years’ administrative experience in a cash pay, high ticket environment handling objections
• Experience creating and maintaining email campaigns (preferred, not required)
• Fast and accurate data entry skills
• Tech savvy, able to learn new software efficiently and effectively
• Proficiency in phone communication, project management, and Google Suite software
• Strong organizational, time management, and follow-through skills
• Ability to handle difficult conversations regarding financial and billing obligations
• High level of understanding regarding HIPAA Compliance Regulations
• Ability to pass a drug test and background test

The ideal candidate will have the following characteristics

• Warm, friendly, and team-oriented personality
• Passionate about people, service, and creating a welcoming atmosphere
• Can-do, positive attitude
• Reliable, dependable, and punctual
• Patient and calm in a fast-paced environment
• Adaptable to daily changes in priorities and scheduling
• Confidential and trustworthy
• Takes pride in a job well done and ownership of their position and how it affects the team, client satisfaction and the company’s reputation

Work schedule: Part-time 20-24 hours per week

• Mondays from 9:00 a.m. until 2:30 p.m. with a 30 minute lunch break
• Wednesdays and Fridays 7:45 a.m. to 4:15 p.m. with a 30 minute lunch break

Compensation:

• Starting hourly pay ranges from $ 19.00 - $ 21.00+/hr. based on demonstrable skill sets and years of experience

Pay: $19.00 - $21.00 per hour

Experience:

• Front Desk Medical Office: 3 years (Required)
• Sales administrative support: 2 years (Required)
• EMR systems: 1 year (Required)
• CRM software: 1 year (Required)
• cash pay services: 1 year (Preferred)

Work Location: In person