Front Desk / Administrative Assistant – Columbia Auto Body (Whitman Location)
Columbia Auto Body is looking for a friendly, organized, and dependable Front Desk Administrative Assistant to join our team in Whitman. This role is the first point of contact for our customers and requires someone who can multitask in a fast-paced shop environment, assist teammates with various tasks, and help keep daily operations running smoothly.
Knowledge of the auto body industry and insurance claims process is beneficial but not required.
Responsibilities
Answer and direct incoming phone calls
Greet and assist customers in a professional and friendly manner
Schedule appointments and manage the daily calendar
Write and distribute emails, correspondence, and documents
Assist managers and team members with administrative tasks
Maintain organized filing systems and customer records
Assist with preparing reports and documentation
Act as a point of contact for customers, insurance partners, and vendors
Support teammates and assist with various office tasks as needed
Help maintain an organized and efficient front office environment
Requirements
Strong multitasking and organizational skills
Excellent communication and customer service skills
Ability to work in a fast-paced team environment
Basic computer skills including Microsoft Office (Excel, Word, email)
High school diploma or equivalent (required)
Customer service experience preferred
Knowledge of the auto repair or insurance industry is a plus
- English required, Portuguese preferred
Schedule
Monday to Friday
Compensation
$16.00 – $18.00 per hour
Benefits
401(k) matching
Work Location
In person – Whitman, MA