Front Desk Receptionist

Job Title: Front Desk Coordinator

We are seeking a friendly, organized, and highly motivated Front Desk Receptionist to join our dynamic med-spa team. As the Front Desk Receptionist, you will be the first point of contact for clients and play a key role in delivering exceptional customer service while supporting the day-to-day operations of our med-spa. This position offers a unique opportunity to be part of a growing company in the aesthetics and wellness industry, with opportunities for advancement and growth.

If you are passionate about customer service, have a strong interest in aesthetics and wellness, and are an enthusiastic communicator, we would love to hear from you!

Key Responsibilities:

• Client Interaction & Customer Service:
• Greet and check-in clients upon arrival, ensuring a positive first impression.
• Schedule client appointments, ensuring accuracy and efficiency in booking.
• Provide clients with information about services, treatments, and products offered by the med-spa.
• Address and resolve any client concerns or issues in a professional, timely manner.
• Administrative Support:
• Maintain and update client records accurately in the system.
• Assist with the completion of client paperwork and forms.
• Process payments, including cash, credit card transactions, and any client billing inquiries.
• Maintain a clean, organized, and welcoming front desk area.
• Collaboration and Team Support:
• Work closely with other team members, including aesthetic professionals, sales reps, and clinic staff, to ensure a smooth client experience.
• Assist with administrative tasks, including managing client consultations, and helping clients with financing options.
• Scheduling and Coordination:
• Handle client rescheduling requests and cancellations in an efficient and courteous manner.
• Ensure all client information is updated and accurately entered into the system
• Work Environment:
• Ensure the front desk area is always clean, organized, and welcoming for clients and staff.
• Assist in maintaining a clean and safe work environment for staff and clients.

Requirements:

• Must speak fluent English & Spanish (or be comfortable working in a multi-lingual environment).
• Must be authorized to work in the U.S.
• Previous customer service experience is preferred, with experience in a medical, spa, or wellness environment a plus.
• Basic computer knowledge and familiarity with office equipment (e.g., phone systems, scheduling software).
• Strong communication skills and the ability to handle multiple tasks in a fast-paced environment.
• Motivated and enthusiastic with a passion for the wellness and beauty industry.
• Team-oriented with a positive and approachable demeanor.

Job Type: Full-time
Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• What duties were you responsible for in your last front desk position?
• Are you able to complete our schedule? ( Tuesday-Saturday 9am-6pm with one hour lunch)

Experience:

• Front desk: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

Ability to Commute:

• Katy, TX 77450 (Required)

Work Location: In person