Front Desk Receptionist

Job Title: Front Desk Agent

Location: Best Western Colonial Inn — Selma, CA 93662

Compensation: $17.00/hour

Schedule: Flexible availability required, including weekends and holidays

Job Summary:

The Front Desk Agent is the face of the hotel, responsible for delivering a superior guest experience from arrival through checkout. This role works closely with all hotel departments to ensure smooth operations and guest satisfaction.

Job Duties:

• Register arriving guests, assign rooms, and accommodate special requests
• Manage room inventory, reservations, cancellations, and room assignments
• Coordinate check-out and check-in updates with Housekeeping and Maintenance
• Process guest checkouts and handle cash, credit, and monetary transactions accurately
• Resolve guest complaints professionally and courteously
• Promote hotel services and use effective selling techniques to maximize occupancy
• Stay informed on daily hotel activities, local events, and surrounding area attractions
• Maintain guest privacy and confidentiality at all times
• Report unusual occurrences or requests to management promptly
• Maintain a professional appearance and demeanor at all times
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Previous hotel or customer service experience preferred
• Strong verbal communication skills with guests, staff, and management
• Ability to handle cash transactions and adhere to credit and cash handling policies
• Familiarity with front office equipment and telephone etiquette
• Ability to learn and follow safety, emergency, and accident prevention procedures
• Flexible availability including weekends and holidays

Benefits

• Best Western hotel discounts worldwide
• Consistent scheduling in a supportive team environment
• Opportunity to grow within a well-established hospitality company

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Work Location: In person