Front Desk Receptionist

FRONT DESK RECEPTIONIST

Purpose

Responsible for handling front office / receptionist duties. Answers switchboard, routes calls; greets and directs visitors. Responsible for specific and detailed administrative clerical procedures. Provides general administrative office support.

Ideal Candidate

Has exceptional receptionist skills; can place callers on hold thoughtfully; remains calm and customer focused; has good computer/data entry skills and can easily transition into a Customer Service role should there be an opening.

Requirements

• 2+ years front desk receptionist & switchboard experience
• Ability to handle high call volume / multi-line phones (20+ lines / Avaya Phone System)
• Pleasant phone voice and professional demeanor required
• Good typist / 40+ wpm
• Some Data Entry / Order Entry experience preferred
• Proficient using Microsoft Office: Word, Excel, Outlook Calendar
• Good time management skills - must be able to multi-task while working in a fast paced environment
• Able to perform general administrative clerical office duties while maintaining customer focused
• Disposition to learn new tasks and accept additional responsibilities
• Excellent attention to detail and organizational skills
• Good verbal and written communication skills
• Team-Player mentality required

Job Duties

• Responsible for answering multi-line switchboard; routing calls and taking messages.
• Welcoming guests and visitors by greeting them and notifying appropriate personnel of their arrival
• Answers phone inquiries regarding order status and order tracking
• Maintaining Excel spreadsheets/entering sales data
• Mailing out catalogs and monthly statements
• May help with sorting and filing invoices
• Logging and copying Customer Survey Cards for sales staff
• Contributes to team effort by accomplishing assigned tasks in a timely manner
• Maintains a safe and clean reception area
• Operates a variety of general office equipment: (copier, fax, scanner, postage meter)
• Performs other general administrative clerical office duties as assigned.

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is the most number of switchboard phone lines you have worked with?
• How many WPM can you type?

Work Location: In person