Front Desk Receptionist

Front Desk Receptionist | ARBRA Plastic Surgery Overview:
ARBRA Plastic Surgery is seeking a warm, detail-oriented, and organized Front Desk Receptionist to be the face of our patient experience. As the first point of contact, you will play a vital role in creating a welcoming and compassionate environment while managing essential administrative and scheduling tasks. This position requires strong communication skills, professionalism, and the ability to handle sensitive information with discretion.

Key Responsibilities: Patient Experience & Communication

• Greet patients and visitors warmly, ensuring a positive, professional first impression that aligns with ARBRA’s commitment to concierge-level care.
• Provide clear, empathetic guidance regarding appointments, paperwork, procedures, and financial responsibilities.
• Handle incoming calls, emails, and web inquiries promptly and professionally, directing as needed.

Scheduling & Office Coordination

• Schedule, confirm, and manage appointments for consultations, follow-ups, surgeries, and aesthetic services.
• Collaborate with clinical and surgical teams to coordinate scheduling of pre-op, post-op, and treatment appointments.
• Monitor appointment requests across multiple channels and optimize scheduling for patient flow and provider efficiency.

Administrative & Operational Support

• Collect and verify patient demographics, insurance details, and relevant medical history.
• Process patient payments, manage medical collections, and handle billing inquiries with accuracy.
• Maintain and update electronic health records (EHR) in compliance with HIPAA regulations, ensuring accuracy and confidentiality.
• Assist with medical coding (ICD-10, CPT) and insurance authorizations as needed.
• Perform general office duties: filing, scanning, correspondence, supply management, and maintaining a clean, organized reception and waiting area.

Brand Support & Excellence

• Support ARBRA’s brand initiatives by assisting with patient review requests, event RSVPs, and distributing informational materials.
• Proactively identify and recommend improvements to enhance the front desk workflow and overall patient experience.

Qualifications:

• Previous experience in a medical or dental office setting preferred.
• Familiarity with medical/dental terminology, coding (ICD-10), and EHR systems.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent verbal and written communication skills; professional, compassionate demeanor.
• Ability to work in a fast-paced, patient-focused environment while maintaining composure and attention to detail.
• Discretion and professionalism when handling sensitive patient information.

Join Our Team:
At ARBRA Plastic Surgery, we are redefining restoration through advanced reconstruction and refined aesthetic care. Join us in delivering an exceptional patient experience while growing your career in a collaborative, high-quality healthcare environment.

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person