Front Desk Receptionist

Front Desk Receptionist *Please email resume to adminsd@chuaplasticsurgery.com

Chua Plastic Surgery & Diamond Surgical Suites
La Mesa, CA | Part-Time Position
Must be available Tuesday, Wednesday, and Thursday from 8:30 AM to 5:00 PM.

Chua Plastic Surgery and Diamond Surgical Suites are seeking a professional, friendly, and detail-oriented Front Desk Receptionist / Patient Coordinator to join our team. This individual will play a vital role in providing exceptional customer service while ensuring the smooth day-to-day operation of both our plastic surgery practice and accredited surgical facility.

The ideal candidate is highly organized, comfortable multitasking in a fast-paced environment, and has experience working in a medical office. A strong understanding of plastic surgery procedures, patient care, and insurance verification is preferred.

Responsibilities:

• Answer incoming phone calls for both Chua Plastic Surgery and Diamond Surgical Suites
• Schedule, confirm, and coordinate patient consultations, procedures, and follow-up appointments
• Serve as the first point of contact for patients and provide exceptional customer service
• Coordinate scheduling and communication between patients, surgeons, providers, and clinical staff
• Verify, collect, and accurately enter patient insurance information
• Assist patients with insurance-related questions and obtain authorizations when applicable
• Maintain accurate patient records within the electronic medical record system
• Collect patient payments and process transactions
• Prepare patient documentation including work notes, occupational therapy notes, school notes, imaging orders, and other medical correspondence as needed
• Respond to patient inquiries via phone, email, text message, and patient communication platforms
• Assist with patient check-in, check-out, and completion of required paperwork
• Support daily front office operations and administrative tasks
• Maintain a clean, organized, and professional reception area

Qualifications:

• Previous experience in a medical office, plastic surgery practice, or surgical center preferred
• Strong understanding of insurance verification, patient benefits, and authorizations
• Knowledge of plastic surgery procedures and the patient journey from consultation through recovery
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• High attention to detail and accuracy
• Proficiency with computers, scheduling systems, and electronic medical records
• Professional appearance and positive attitude
• Bilingual (English/Spanish) is a plus

What We're Looking For:
We are looking for someone who is dependable, compassionate, and motivated to provide an outstanding patient experience. The ideal candidate can confidently communicate with patients about consultations, surgical procedures, pre-operative requirements, post-operative appointments, and general office policies while maintaining professionalism and attention to detail.

Pay: From $16.90 per hour

Work Location: In person