Front Desk Receptionist

Job Summary
We are seeking an organized, personable, and detail-oriented Front Desk Receptionist to join our dental practice team. In this role, you will be the welcoming face of our office, greeting patients, managing multi-line phone systems, and maintaining an efficient daily schedule. You will bridge the gap between patients, dental providers, and insurance companies by handling check-ins, medical record updates, and billing inquiries.

Responsibilities

• Patient Experience & Check-In/Out
• Greet patients warmly upon arrival, manage the check-in/check-out process, and handle patient intake paperwork.
• Manage patient flow within the reception area to minimize wait times and ensure comfort.
• Answer phone lines to respond to general inquiries, route calls, and address patient concerns with empathy.

Appointment Scheduling & Coordination

• Schedule appointments efficiently using dental practice management systems like Dentrix Ascend.
• Confirm upcoming bookings via text, email, or telephone to minimize late cancellations and no-shows.
• Optimize provider schedules to maximize daily chair time while keeping a balanced workflow for dentists and hygienists.

Insurance Coordination & Billing

• Verify insurance coverage and benefits eligibility with carriers prior to scheduled appointment.
• Submit insurance claims accurately and track their progress through to payment processing.
• Collect co-payments, process credit cards/cash, issue receipts, and manage outstanding patient balances.
• Present treatment plans to patients by outlining financial options and case estimates to promote care acceptance.

Administrative Support & Compliance

• Maintain electronic records by updating medical histories, charting data, and tracking specialist referrals.
• Ensure HIPAA compliance at all times to securely maintain patient privacy and protect medical data confidentiality.
• Organize office logistics by ordering front desk supplies, sorting mail, and coordinating with dental labs.

Skills

• Excellent computer literacy with proficiency in Microsoft Office Suite, Google Workspace, and data entry tools
• Prior experience with multi-line phone systems and phone etiquette is essential
• Bilingual abilities are highly desirable to serve diverse clientele effectively
• Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
• Experience in customer service or as a medical or dental receptionist is a plus
• Personal assistant experience or familiarity with calendar management enhances your candidacy
• Knowledge of bookkeeping software is advantageous
• Demonstrated professionalism in handling confidential information with integrity

Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for a positive experience! Your enthusiasm, organizational prowess, and commitment to excellent service will make a meaningful difference every day.

Pay: $18.00 - $20.00 per hour

Work Location: In person