Front Desk Receptionist

Medical Receptionist – Dermatology Practice (High Call Volume)

Job Title: Medical Receptionist
Department: Front Office

Location: Norfolk, Chesapeake, Portsmouth

Position Summary:

We are seeking a friendly, organized, and customer-focused Medical Receptionist to join our busy dermatology practice. The ideal candidate will thrive in a fast-paced environment, manage a high volume of incoming calls, provide exceptional patient service, and ensure efficient front-office operations. This position requires excellent communication skills, attention to detail, and the ability to multitask while maintaining professionalism and compassion.

Essential Duties and Responsibilities:

• Answer and manage a high volume of incoming telephone calls in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments for general dermatology, surgical, cosmetic, and specialty services.
• Register new patients and update demographic and insurance information accurately.
• Verify insurance eligibility and obtain necessary referrals or authorizations.
• Check patients in and out, collect copayments, balances, and required documentation.
• Respond to patient inquiries regarding appointments, prescriptions, referrals, pathology results, and general office procedures.
• Route messages to providers, nurses, and appropriate departments promptly and accurately.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and maintain electronic medical records.
• Assist with appointment reminders, recall lists, and patient communication initiatives.
• Manage incoming faxes, emails, and electronic correspondence.
• Coordinate with clinical staff to ensure efficient patient flow and provider schedules.
• Handle patient concerns professionally and escalate issues when necessary.
• Perform other administrative duties as assigned.
• Able to commute to any of the three offices.

Qualifications:

Required:

• High school diploma or equivalent.
• Minimum of 2 years of medical office or customer service experience.
• Strong computer skills and proficiency with electronic medical record (EMR) systems.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Professional appearance and demeanor.

Preferred:

• Previous dermatology, specialty practice, or medical receptionist experience.
• Knowledge of medical terminology and insurance verification processes.
• Experience with high-volume call centers or busy medical practices.

Skills and Competencies:

• Exceptional telephone etiquette.
• Strong patient service and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Excellent time management and problem-solving abilities.
• Accuracy in data entry and documentation.
• Team-oriented with a positive attitude.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Ability to use standard office equipment, including computers, telephones, printers, and scanners.
• Ability to occasionally lift up to 20 pounds.

Work Environment:

• Fast-paced dermatology practice with high patient volume.
• Frequent interaction with patients, providers, insurance companies, and other healthcare professionals.
• Continuous use of telephone and computer systems throughout the workday.

Expected Performance Metrics:

• Timely and accurate call handling.
• Patient satisfaction and customer service excellence.
• Scheduling accuracy.
• Insurance verification accuracy.
• Attendance, reliability, and teamwork.

This position is ideal for someone who enjoys helping patients, excels in a busy environment, and can effectively manage multiple priorities while delivering outstanding customer service.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person