Front Desk Receptionist

Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, ensuring smooth office management, and delivering exceptional customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a knack for multitasking in a fast-paced environment. Your positive attitude and proactive approach will help create a professional and inviting atmosphere for visitors, clients, and team members alike.

A background in customer service with a focus on sales is ideal. We want a candidate who is warm and capable of building connections and trust with our clientele and who exhibits a naturally positive attitude. Answering phones and effective, problem-solving client communication will be a regular duty for this position. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Daily Functions

• Receiving visitors, deliveries, etc. at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward incoming phone calls and make friendly informative connections with prospective clients
• Tracking of incoming calls
• Ensure office and common areas are tidy and presentable, with all necessary stationery and material (e.g. pens, forms, snacks, business cards, etc.), watering plants, taking out trash and general maintenance of premises
• Prepare for group lunches by placing orders and arranging rooms, setup/cleanup
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries, coordinate Fedex and UPS drop-offs/pickups
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings when directed
• Arrange travel and accommodations, and provide assistance with expense reports
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualifications

• At least 5 years’ experience in a professional work environment working as an Executive Assistant in a confidential environment. Associates Degree preferred.
• Solid commitment to customer service for all ability to problem solve for clientele.
• Sensitivity to diverse populations and work styles, timely response to deadlines, and ability to handle multiple priorities and projects simultaneously.
• Ability to maintain composure and sense of humor in high-pressure situations.
• Demonstrated excellence in writing, organizational, and communication skills.
• Advanced Microsoft Office experience in Word, Outlook, and Excel required.
• Clean driver’s license and access to an automobile

Experience

• Previous office experience or administrative support roles preferred; experience as a receptionist or personal assistant is a plus
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Familiarity with multi-line phone systems and phone etiquette standards
• Bilingual skills are highly desirable to serve diverse client needs effectively
• Demonstrated organizational skills with the ability to prioritize tasks efficiently
• Clerical experience involving data entry, filing, proofreading, and document management required
• Experience in medical or dental receptionist roles is advantageous but not mandatory
• Knowledge of bookkeeping software like QuickBooks or basic bookkeeping practices is beneficial

This is a great opportunity for individuals with a passion for contributing to their team’s success. Our work environment is more relaxed than most firms, but we maintain an extremely busy practice. We've worked at larger firms, “been there done that,” and built this place to be comfortable and fun for the long haul. We like each other and what we do. Strong integrity and ethics are a must. We reward creativity and smarts and have fantastic benefits to offer the right person as well. Learn more about us by visiting www.FloridaHealthcareLawFirm.com

Join us to be the friendly face that keeps our office running smoothly! Your organizational talent combined with your customer service skills will make a meaningful difference every day. We value energetic professionals eager to contribute their talents in a supportive environment that recognizes your dedication.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Work Location: In person