Front Desk Receptionist (Night)

· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.

· Maintains effective communication with all related departments to ensure smooth service delivery.

· Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.

· Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.

· Greets guests on their arrival ensuring they feel expected and welcome.

· Ensures that the guest receives the accommodation he/she is expecting.

· Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.

· Deals swiftly, efficiently and sensitively to guest complaints and follows through.

· Maintain awareness of guest profiles through the IDS (Intellectual Data System) guest profile system.

· Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.

· Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.

· Provides currency exchange service.

· Balance accounts of day’s business day end of shift.

· Complies with all laid down systems and procedures.

· Records all instances of refused business, with reasons for refusal.

· To check all cashiers’ city ledger bills at the end of shift to ensure that the billing and

· Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.

· Maintains an up to date back up report during shift.

· Responsible for pre-shift team brief and end of shift handover.

· To have a full knowledge of daily, monthly and yearly targets.

· Maintains department notice board and ensure that all employees are aware of new issues.

· Supervises day to day function ensuring standards are adhered to.

· Ensures new employee, re-training and corrective training is carried out.

· Responsible for the maintenance and re-organization of SOP manual for the reception.

· Ensures high level of presentation by personnel.

- Able to do from time to time Night Auditor task

· Ensures that the Front Office Manager is informed about all the Front Desk developments.

· Maintains the reception log book, filing system and stock/stationery.
Ensures all reception employees adhere to all Hotel policies and procedures

Job Type: Full-time

Pay: From AED1,500.00 per month

Application Question(s):

• Can join immediately (within a week)
• Able to do other night auditor task

Experience:

• working as Hotel Receptionist : 2 years (Required)