Front Desk Representative / Medical Receptionist - Pulmonary Practice

Overview
Join our dynamic pulmonary practice as a Front Desk Representative / Medical Receptionist and become the welcoming face of our healthcare team! This energetic role is vital in delivering exceptional patient service, managing administrative tasks, and ensuring smooth clinic operations. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about healthcare support, this opportunity is perfect for you! You will play a key role in coordinating patient interactions, handling medical records, and supporting clinical staff with administrative needs—all while maintaining compliance with healthcare regulations. Your enthusiasm and dedication will help create a positive experience for every patient who walks through our doors.

Duties

• Greet patients warmly upon arrival, verify their appointments, and assist with check-in procedures using electronic health record (EHR) systems
• Schedule patient appointments efficiently, coordinate follow-up visits, and manage clinic calendars to optimize provider availability.
• Verify insurance coverage and perform insurance eligibility checks to ensure accurate billing and claims processing.
• Collect and document patient information accurately, review medical histories, and update electronic health records while adhering to HIPAA privacy regulations.
• Answer multi-line phone systems professionally, handle appointment rescheduling, answer inquiries about services, and provide excellent patient service via phone etiquette.
• Maintain organized medical records, file documents securely, and ensure all documentation complies with health information management standards.
• Support clinical staff with administrative tasks such as intake procedures, preparing care plans documentation, and managing medical office management software

Experience

• Prior clinic or medical office experience is highly preferred; familiarity with pulmonary or specialty clinics is a plus.
• Experience working with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential for efficient workflow management.
• Demonstrated ability to handle insurance verification processes confidently using various billing software platforms.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy for data entry tasks.
• Bilingual abilities are essential to effectively communicate with diverse patient populations.
• Exceptional customer service skills combined with professional phone etiquette to create a welcoming environment for patients.
• Knowledge of HIPAA regulations ensures confidentiality and security of all protected health information (PHI). Join us in making a difference by providing compassionate support to our pulmonary patients! Your dedication will help improve lives through outstanding administrative service while fostering a positive healthcare experience for everyone we serve.

Pay: $15.00 - $18.00 per hour

Work Location: In person