Front Desk Reservationist

About Us: Ocean Properties Vacation Rentals, Inc. is a family-owned leader in vacation rentals and real estate, proudly serving New Smyrna Beach for almost 40 years. We are known for our commitment to quality and exceptional guest satisfaction, ensuring each stay is memorable. We’re seeking a dedicated Front Desk Reservationist to join our team and help elevate our guests’ experiences.

Position Overview: As a Front Desk Reservationist, you will represent Ocean Properties as the welcoming face of our company. This role includes managing guest inquiries, reservations, and check-ins with professionalism and warmth. Prior experience with online travel agents (OTAs) such as Airbnb and VRBO, as well as the ability to manage high call volumes, is essential.

Responsibilities:

· Extend a warm, professional welcome to all guests, ensuring seamless check-in and check-out processes while providing attentive service throughout their stay.

· Manage a multi-line phone system, addressing guest inquiries, providing information, and assisting with reservation bookings for both phone and walk-in customers.

· Oversee reservation management, including booking, cancellations, and communications, while preparing personalized check-in information for each guest.

· Maintain updated rental materials and guest essentials, including keys, access codes, parking passes, and property-specific details.

· Accurately collect, file, and process guest documents, reservation reports, and payments from both guests and homeowners.

· Act as a primary contact for guests, managing their inquiries, coordinating feedback with maintenance and housekeeping, and handling special requests such as late check-outs or early departures.

· Monitor and respond to guest inquiries via live chat, email, and other platforms, ensuring timely and professional communication.

· Schedule work orders with guests, maintenance, and external vendors as needed.

· Facilitate guest relocation when necessary due to property maintenance, emergencies, or other issues, leveraging local resources to secure comparable accommodations.

Requirements:

· Minimum of 2 year of experience in hospitality or customer service (required)

· Proven ability to manage high call volumes and familiarity with OTAs like Airbnb, VRBO, and Booking.com

· Proficiency in Microsoft Office, particularly Word and Excel

· Excellent verbal and written communication skills, with a fast and accurate response style

· Bilingual or multilingual abilities are a plus

· A collaborative team player with a positive and adaptable approach

Benefits:

· Competitive pay

· Health care benefits

· Paid time off

· Comprehensive training

· Opportunities for career growth within the company

· A supportive team environment in a vibrant beachside community

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person