Front Desk Staff

Front Desk Agent - TL Residences

At Structure Properties, we are a San Francisco Bay Area-based Property Management Company dedicated to excellence, professionalism, and delivering exceptional customer service. We manage a diverse portfolio of properties, including residential spaces like the TL residences, providing comfortable and convenient environments for our valued tenants.

As an integral part of our team, the Front Desk Agent at TL Residences contributes to creating a productive and professional work environment and maintaining excellent relations with our tenants.

Responsibilities:

• Answer the main office line, warmly greeting callers and professionally routing calls to the appropriate team members, providing exceptional customer service.
• Communicate with tenants, addressing inquiries, providing updates, and ensuring excellent customer service at all times.
• Open and sort mail, distributing it to the relevant team members promptly and accurately.
• Maintain a high level of organization within the office, ensuring that workspaces and basic filing systems are neat and well-maintained.
• Order office supplies, maintaining inventory levels, and ensuring availability of essential items for daily operations.
• Maintain records in a timely and organized manner, including tenant correspondence and other important documents.
• Perform other related administrative duties as assigned, demonstrating flexibility and adaptability in supporting the overall success of the organization.
• This role requires working every Saturday.

Qualifications:

• Basic organizational skills with attention to detail and the ability to manage multiple simple tasks.
• Excellent communication and interpersonal skills, with the ability to interact professionally with tenants and team members.
• Proficiency in basic office software applications (email, word processing, etc.) and the ability to quickly learn new software systems.
• Ability to work independently and within a team environment.
• A commitment to maintaining confidentiality and handling sensitive information with discretion.
• Knowledge of basic administrative and customer service principles.

Join our team at TL and be a part of an exciting and dynamic work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

Compensation:

• $22-$23/ hour plus full benefits package
• Free onsite unit at TL residences

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person