Front Desk Supervisor

Job Summary

We are looking for an attentive, engaging, and service-oriented Guest Service Supervisor to join our team. Guest Service Supervisor are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Supervisor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits

Medical benefits after 60 days of employment

PTO and Holiday Pay

401K after one year of employment

Employee Appreciation Program

Employee Lunches

Responsibilities

Greet guests and perform check-in/out procedures

Follow all cash and credit card procedures required by hotel and brand standard

Check expected departures and clear check out

Update housekeeping room status

Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations

Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Demonstrate commitment to servicing the guest by being hospitable and accommodating

Document any guest accidents by completing the accident report form

Qualifications

High School diploma or GED preferred

One Year Of Hospitality Experience Required

Customer service experience required

Experience handling cash and credit card procedures

Attention to detail

Ability and flexibility to work various shifts including evenings, weekends, and holidays

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.