Front Desk/Authorizations Coordinator

FRONT DESK DUTIES:

• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Understand and relay patient insurance benefits for outpatient therapy
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay/deductible/balance payments and provide a receipt with each transaction
• Balance daily collection of cash/checks/credit cards at the end of each day.
• Maintain a tidy appearance of waiting room and office space.

AUTHORIZATION DUTIES:

• Assist in the management of authorization verification, submission and tracking.
• Communicating with administrative staff in regards to billing and front desk/scheduling issues that affect billing.
• Specific task and other related duties as request and/or assigned by the Owner.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person