Front Desk/Intake Admin

The Psychiatry and Holistic Health Center is a growing mental health practice in Norwell, MA. We are seeking a reliable, friendly, and organized Front Desk/Intake Administrator to serve as the first point of contact for our patients and support the day-to-day operations of our clinic.

Responsibilities

• Greet and check in patients in a warm and professional manner
• Verify insurance coverage and collect copayments
• Complete new intake protocols
• Answer phones, check voicemails, and respond to emails promptly
• Schedule and confirm appointments; manage provider calendars
• Manage new patient intake forms and update patient records in the EHR system (TherapyNotes)
• Submit and follow up on prior authorizations
• Send appointment reminders and ensure pre-visit paperwork is complete
• Handle faxing, scanning, and document management
• Maintain office supplies; assist with light errands or lunch coordination
• Provide administrative support to clinicians and the Operations Manager

Requirements

• Minimum 1 year of medical office experience in a healthcare (required) or mental health setting (preferred)
• Proficiency with Electronic Health Record (EHR) systems (TherapyNotes preferred)
• Strong communication and interpersonal skills with a welcoming, professional demeanor
• Ability to multitask effectively in a fast-paced environment
• Highly organized, dependable, and self-directed
• Seeking a long-term role with a growing practice

Compensation & Terms

• $20-$24/hour, depending on experience
• Paid biweekly
• 1099 Independent Contractor position
• This position does not include medical or dental benefits
• Eligible for 2 weeks paid vacation after 6 months of continuous service

To Apply: Please submit a word formatted resume.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Paid time off

Work Location: In person