Front Desk/Office Assistant

About Us

We're a growing steam room and sauna installation and repair business based in the South Bay. Our field techs handle the installs and service calls — we're looking for a reliable, organized office assistant to keep the back office running smoothly and be the friendly voice customers hear when they call. This is a great opportunity for someone who is personable, detail-oriented, and comfortable working in a small business environment.

What You’ll Do

• Answer and return customer calls and messages in a professional, friendly manner
• Schedule site visits, installations, and follow-up appointments across our techs' calendars
• Send estimates, invoices, and payment reminders to customers
• Track job status and keep records up to date
• Order materials and coordinate with suppliers when needed
• Handle day-to-day admin: data entry, filing, document organization
• Manage the owner's calendar and help prioritize daily tasks
• Receive and sign for inventory deliveries at the warehouse office
• Organize and file before/during/after job photos submitted by field techs

What We’re Looking For

• Excellent communication skills — phone, text, and email
• Organized and able to juggle multiple tasks without dropping the ball
• Comfortable with everyday business software: Gmail, Google Sheets, Google Calendar, QuickBooks, and scheduling/CRM tools (we'll train on the specifics)
• Trustworthy and discreet — you'll have access to customer information
• Reliable and punctual; able to commit to consistent in-person hours
• Experience in a trade, construction, or home services business is a plus
• Prior admin, customer service, or scheduling experience preferred

Required

• 1+ year of office or administrative experience
• High school diploma or equivalent

Preferred

• Associate's degree
• 1+ year of customer service experience
• Familiarity with QuickBooks or field-service software Jobber

Job Details

• Schedule: Monday–Friday, 8:00 am – 5:00 pm (1-hour unpaid lunch, 1–2 pm)
• Pay: $20–$25/hour, depending on experience
• Employment type: Full-time, hourly, W-2
• Location: In-person, Torrance, CA 90503
• Start date: As soon as we find the right person

Benefits

• Health insurance
• Paid time off
• Eligible for annual discretionary bonus

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person