Front Office Manager

Overview
Radiant Health Functional Medicine & Sheridan Spine and Sports Medicine is seeking an organized, professional, and technology-savvy Front Office Manager to be the face of our growing clinic. This role is ideal for someone who thrives in a fast-paced environment, loves creating exceptional patient experiences, and enjoys leveraging technology to improve efficiency and communication.

We are looking for someone who is proactive, detail-oriented, highly personable, and excited about helping patients achieve optimal health through functional, regenerative, and aesthetic medicine.

Responsibilities

Patient Experience

• Greet and check in patients with warmth and professionalism
• Answer phones, emails, texts, and online inquiries promptly
• Schedule appointments and manage provider calendars
• Coordinate follow-up appointments and patient communications
• Assist patients with questions regarding services, memberships, and treatment plans
• Ensure exceptional customer service at every patient touchpoint

Administrative Operations

• Manage front desk workflow and daily clinic operations
• Verify patient information and maintain accurate records
• Assist with patient onboarding and paperwork
• Process payments and maintain financial accuracy
• Coordinate referrals, records requests, and documentation
• Maintain clinic supplies and inventory oversight

Billing & Revenue Cycle Management

• Process patient statements and ensure timely and accurate billing communications
• Monitor and manage outstanding patient balances
• Serve as the primary point of contact for patient billing questions and concerns
• Resolve claim issues, denials, and payment discrepancies
• Assist with insurance claims management, including claim tracking, follow-up, and coordination of required documentation
• Review insurance explanations of benefits (EOBs) and communicate patient financial responsibility when needed
• Facilitate payment arrangements and maintain positive patient relationships while addressing financial matters professionally
• Identify billing trends and opportunities to improve collection processes and patient satisfaction
• Ensure compliance with clinic policies, payer requirements, and patient privacy regulations

Technology & Marketing Support

• Utilize EMR and practice management software efficiently
• Manage patient communication platforms, online scheduling, and CRM systems
• Assist with social media posting and content scheduling
• Help implement automation systems and workflow improvements
• Generate reports and track clinic performance metrics
• Support website updates and online reputation management

Team Support

• Assist providers and clinical staff with administrative needs
• Participate in staff meetings and process improvement initiatives
• Help maintain a positive, professional clinic culture
• Identify opportunities to improve patient satisfaction and clinic efficiency

Qualifications-Required

• 2+ years of front office, administrative, or management experience
• Strong computer and technology skills
• Excellent written and verbal communication skills
• Exceptional organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to work independently and take initiative

Preferred

• Medical office experience
• Experience with EMR systems
• Billing & Coding Experience
• Customer service
• Leadership or supervisory experience
• Strong computer and technology skills
• Excellent written and verbal communication skills
• Exceptional organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to work independently and take initiative

Pay: $26.00 - $30.00 per hour

Benefits:

• Employee discount

Work Location: In person