Front Office Manager

Front Office Manager

Our hotel has an immediate need for a qualified candidate for the position of Front Office Manager.

Front Office Manager operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions. Hours are both AM & PM. Must be available 7 days a week.

Duties and Responsibilities:

• Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.
• Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.
• Do behavioral interview as part of hiring. Find out what they have done in the past and how they handled certain situations.
• Review Reporting relationship.
• Review Position description in all operating departments to include Front Desk, Housekeeping, Maintenance & Sales & Marketing.
• Review Sales & Marketing plan
• Revenue Plan
• NOI plan
• Loss Prevention and facilities management review.
• Fire alarm, sprinkler testing, smoke detector testing.
• Emergency procedure for power outage, bomb alert, etc.
• Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:
• Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.
• All public restrooms.
• Front Desk counter tops, credit card machines and other surface areas.
• Elevator cabs, inside and out, including buttons on landing areas.
• Business Center computer, keyboard, mouse, printer, desks, and counter tops.
• Fitness Room equipment, towel hamper, and any additional surface areas.
• Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.
• Perform other duties and functions, as required.

Position Experience and Requirements:

• High School diploma and some college preferred.
• One-year hotel supervisory experience required.
• Valid Driver’s License.
• Work schedule may vary based on business needs including working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
• Marriott experience, a plus.

Job Type: Full-time

Pay: From $19.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hospitality management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• York, PA 17402 (Required)

Work Location: In person