Qureos

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Front Office Receptionist

  • Greet and welcome guests in a professional and friendly manner
  • Perform efficient check-in and check-out procedures
  • Handle guest reservations, cancellations, and modifications
  • Provide accurate information about hotel facilities, services, and local attractions
  • Respond to guest inquiries, requests, and complaints promptly and courteously
  • Handle cash, billing, and payment transactions accurately
  • Maintain and update guest records in the system (PMS)
  • Coordinate with housekeeping and other departments to ensure room readiness
  • Answer telephone calls and direct them appropriately
  • Ensure the front desk area is clean, organized, and presentable at all times
  • Upsell hotel rooms, services, and promotions when applicable
  • Follow hotel policies, procedures, and service standards
  • Ensure guest privacy and confidentiality at all times
  • Mandatory: Previous experience as a Front Office Receptionist in a hotel environment
  • Familiarity with hotel PMS systems (e.g., Opera or similar)
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Good command of English (additional languages are an advantage)
  • Ability to handle multiple tasks in a fast-paced environment
  • Professional appearance and positive attitude
  • Basic knowledge of cash handling and billing procedures
  • Flexibility to work shifts, weekends, and holidays

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