Front Office Supervisor

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Front Office Supervisor

Department: Front Office

Reports to: Front Office Manager / Assistant Front Office Manager

Property: AMAALA Hotel

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Front Office Supervisor , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:

Guest Services & Operations

• Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
• Ensure that all guests are welcomed in a warm, professional, and personalized manner.
• Monitor guest queues and staff performance to maintain service excellence.
• Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
• Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
• Work closely with other departments to ensure guest expectations are met and exceeded.

Billing & Financial Transactions

• Review and approve all billing processes and transactions for accuracy and completeness.
• Ensure all guest folios are up to date and finalized upon departure.
• Manage disputed charges and adjustments according to hotel policy.
• Support the team in cash handling and audit compliance.
• Collaborate with the finance team for daily revenue reconciliation.

Reporting & Audits

• Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
• Conduct end-of-shift audits to ensure proper handover and record-keeping.
• Assist in preparing operational and performance reports as required by management.

Team Supervision & Training

• Provide on-the-job coaching, guidance, and training to front office agents.
• Monitor team performance and adherence to standard operating procedures (SOPs).
• Prepare daily task allocations and ensure appropriate staffing levels.
• Lead by example in delivering outstanding guest service.

System & Profile Management

• Work closely with other team members and departments to ensure guest satisfaction.
• Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
• Support initiatives to enhance personalization of guest services through data accuracy.
• Ensure proper use of PMS (Property Management System) and other front office software

Working Conditions:

• Will be required to work shifts, weekends, and public holidays.
• Standing for extended periods during shift hours.
• Interacting regularly with guests and hotel departments.

Key Competencies:

• Guest Focus & Service Excellence
• Accuracy & Attention to Detail
• Leadership & Team Development
• Decision Making & Problem Solving
• Professionalism & Accountability
• Data Handling & Confidentiality

Guest Experience & Relationship Building

• Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
• Handle VIP guests or special requests with a high level of attention to detail and care.
• Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
• Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality’s commitment to excellence.

Compliance & Safety

• Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
• Follow all health and safety regulations and ensure the safety and security of guests and team members.
• Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
• Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.