Functional Support Consultant (Accounting & Finance)

We are looking for a dedicated Functional Support Consultant to join our team. This role is ideal for a professional who understands both core accounting principles and how to navigate financial software systems to solve client problems effectively.

Role Summary

You will be the backbone of our financial module support, providing first and second-level assistance. Your goal is to ensure our clients' accounting workflows—from daily vouchers to year-end closing—are seamless and accurate.

Key Responsibilities:

Technical & Functional Support: Provide L1 & L2 support for Accounting & Finance modules; troubleshoot issues in financial entries, account configurations, and system errors.

User Guidance: Guide users on best practices for Chart of Accounts, Journals, Payables, Receivables, and bank reconciliations.

Financial Reporting: Assist clients in resolving issues related to ledgers, payroll entries, and generating accurate financial reports.

Collaboration: Work closely with the development team to report bugs, suggest system enhancements, and resolve complex technical hurdles.

Training & Testing: Conduct user training sessions for new features and perform rigorous testing of financial workflows before system deployment.

Financial Closing: Support clients through the critical month-end and year-end financial closing processes.

Requirements:

Education: Minimum B. Com (M. Com, MBA Finance, or ACCA/CMA part-qualified candidates are also encouraged to apply).

Experience: [Enter Years, e.g., 1–3 years] of experience in ERP support, software consultancy, or a core accounting role.

Core Knowledge: Strong grip on Double-Entry Bookkeeping and Financial Reporting standards.

Soft Skills: Ability to explain technical accounting configurations to non-technical users clearly.

Efficiency: Proven ability to manage and close support tickets within defined timelines.

What We Offer:

Market-competitive salary.

A professional environment that encourages career growth.

Exposure to diverse financial workflows and ERP technologies.

Job Type: Full-time

Work Location: In person