G - Front Desk Associate, Host

• Full time, Wednesday to Sunday with hours typically between 2pm - closing.

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  Promotes and provides excellent guest service experiences for all brands within the Wrigley Mansion.
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  Warmly greet and welcome all Guests.
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  Check in Guests for the restaurant reservations and history tours.
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  Ensure Guests dining in the restaurant are seated in a timely manner.
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  Handle reservation inquiries via phone, email, and in-person with professionalism and a personal touch.
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  Role expectation will be responsible for the following characteristics: professional but personable, gracious, upbeat tone (i.e. Guests should be able to hear the friendliness through the phone), ability to stay composed, problem resolution - identify opportunities on the spot.
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  Ensure the first impression a Guest has of the Wrigley Mansion through reservation bookings or initial inquiries is positive and informative.
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  Understand and maintain a proper amount of reservations to best control the flow of business. Facilitating best practices for the dining room and culinary success.
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  Menu organization, ensuring accuracy, wine menu stuffing, and cleaning.
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  Maintain a clean and tidy work space.
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  Coordination of server sections with assistance of management.
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  Resolve reservation issues and Guest concerns with composure and creativity, identifying opportunities to enhance their experience.
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  Reporting any problem reservations to management and documentation of any negative guest feedback for management to respond.
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  Assist in Guest relations enhancements, including special menu printing, small signage for events team, blueprint gifts from the Mansion for special occasions, and floral arrangements and decor.
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  Self motivated to finish daily check lists quickly and efficiently.
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  Stay organized with communication with Guests and passing along messages to Events Team, General Managers, Executive Chefs and other departments in the Wrigley Mansion.
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  Commitment to continued knowledge of menus, Mansion seasonal schedule and offerings to help Guests navigate their needs.
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  Maintains a dependable work attendance record.
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  Assist with Membership maintenance & communication, backup event intake details for Events Planning team and general administrative duties.
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  Ability to stand for 6+ hours.
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  Ability to work weekends, evenings, & holidays.
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  Performs other special projects and duties as assigned.

What's in it for you:

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  Working with top culinary and hospitality professionals - room for growth

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  Benefits: Medical, Dental, Vision, Company Paid Life Insurance, Pet Insurance, and more
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  Chef prepared Family Meal
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  Dining perks when you come in as a Guest at the Wrigley Mansion
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  401(k) retirement savings plan PLUS company matching
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  Amazing employee appreciation

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  Partner with a team that works together and supports one another