Game Host

JOB TITLE: Game Hosts

REPORTS TO: General Manager

POSITION DESCRIPTION:

Enhance the guest experience and make them feel welcomed. First impressions are lasting. Our crew members set the mood and standard for our guests on what GameTime is all about. Outgoing, personable, inviting and encouraging a sense of fun is what always greets guests at GameTime.

ESSENTIAL JOB FUNCTIONS

1. Greet guests with a positive attitude and enthusiasm while performing multiple job functions.

2. Invite guests back on their departure.

3. Encourage potential guests to “come in and give GameTime a try”

4. Provides timely and accurate information and service as needed to guests, crew members and managers.

5. Dresses in proper dress code requirements, neat, clean and professional at all times.

6. Practices proper cost controls by scanning all merchandise out to guests with e-tickets.

7. Notifies management of any guests that are unhappy.

8. Provides clear communication to any down games or games not working correctly to Technicians and management.

9. Identify, prevent and resolve potential problems

10. Operate POS station

11. Give safety instructions on any attendant based attractions.

12. Review the cleanliness and organization of the redemption counter display and wall display.

13. Redeem redemption e-tickets for prizes for guests.

14. Re-stock and rotate prize selection.

15. Assist other team members as needed.

16. Ensuring that management is fully informed of all problems or any unusual matters. Takes corrective action when necessary or suggests alternative courses of action.

17. Promotes a cooperative and harmonious working climate by maintaining a favorable working relationship with fellow co-workers.

NON-ESSENTIAL JOB FUNCTIONS

1. Performs other related duties as assigned.

JOB-RELATED QUALIFICATION STANDARDS

Education

High School Diploma or equivalent (GED)

Knowledge/Skills

Great customer service skills

Physical Demands

Must be friendly and able to smile frequently.

General activities including walking, talking, standing, typing, lifting and carrying up to

30 lbs.

Works in a noisy, fast paced environment filled with many distractions.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently throughout shift.

Mental Demands

Work days, nights and weekends as required by business volume, as well as some holidays.

Must be able to provide excellent customer service

Must have excellent time management and follow up skills necessary to perform in a fast paced, high volume environment.

Read and write handwritten notes.

Equipment and Special Materials

Computer, printer, photocopy machine, fax machine etc. POS Systems

REMARKS: Management has the right to add or change duties and job requirements at any time. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There two steps involved in this determination. The first concern whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation. The above statement is intended to describe the general nature of the work being performed. They are not a list of all responsibilities, duties and skills required of personnel in this position.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person