SUMMARY

The General Cashier is responsible for managing the hotel’s cash and financial transactions, ensuring accurate accounting, and safeguarding of hotel funds. Reporting to the Director of Finance or Chief Accountant, the General Cashier plays a crucial role in cash handling, reconciliations, and financial reporting to support operational efficiency and financial integrity.

KEY RESPONSIBILITIES

• Monitor cash transactions, deposits, and withdrawals, adhering to established cash handling procedures and internal controls.
• Maintain supervision and control over the hotel’s cash funds, including daily floats, cashier banks, and petty cash, ensuring accurate reconciliation and safekeeping.
• Process payments for hotel services, including guest room charges, food and beverage bills, and other miscellaneous transactions, ensuring accuracy and compliance with guest billing policies.
• Verify and reconcile cash receipts, credit card transactions, and direct payments against sales records and guest folios.
• Prepare daily bank deposits and reconcile cash receipts with bank statements to ensure accuracy and completeness of financial transactions.
• Investigate and resolve discrepancies in bank deposits, credit card settlements, and other financial records promptly.
• Maintain accurate records of cash transactions, including journals, ledgers, and balance sheets, in accordance with accounting principles and regulatory requirements.
• Prepare daily, weekly, and monthly financial reports on cash flow, revenue collections, and cash balances for management review and decision-making.
• Implement and enforce internal controls, policies, and procedures related to cash handling, revenue recognition, and financial reporting to prevent fraud and ensure compliance.
• Conduct periodic audits and reviews of cash operations to assess adherence to financial policies and identify opportunities for process improvements.
• Provide courteous and efficient customer service to guests and internal stakeholders, addressing inquiries, resolving billing discrepancies, and assisting with payment processing.
• Collaborate with Front Office, Sales, and other departments to ensure seamless integration of cash handling processes and guest billing procedures.
• Train and supervise cashiers and front desk staff on cash handling procedures, system operations, and customer service standards to maintain high-quality service delivery.
• Maintain adequate supplies of change and provide change to all departments as scheduled.
• Prepare Cash Short/Over Reports and advise management on material variances in accordance with Company Procedures.
• Maintain all cashier contracts.
• Ensure that all cashier’s operating equipment is in good condition and working order (cash drawers, cashier vaults, credit card equipment, etc.).
• Maintain adequate inventory of cashier supplies, including deposit envelopes, credit card vouchers, and other printed materials.
• Maintain and ensure the security of the safe, its combination, and all cashier vaults. Immediately notify management of any security breaches. Immediately request a change of the safe combination in any event of entry other than the General Cashier.
• Keep management informed of any unusual operational or financial events and/or deviations of policies or procedures.
• Process petty cash receipts and reimbursements on a regular basis and inform management of any deviation to policy.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.