General Manager

Position Overview

We are seeking a proactive and results-driven General Manager to lead our Pakistan operations. The role is responsible for overseeing day-to-day business activities, managing cross-functional teams, ensuring project delivery timelines, and maintaining coordination with the Saudi office.

The GM will serve as a key operational bridge between the delivery team in Pakistan and the strategy & client team in Saudi Arabia, ensuring seamless execution and alignment with company objectives.

Key Responsibilities

Operations & Leadership

• Oversee day-to-day operations across development, design, marketing, and admin functions.
• Supervise and mentor team leads to ensure productivity, accountability, and project delivery.
• Conduct weekly operational meetings and performance reviews.
• Establish and implement company policies, workflows, and reporting structures.

Project & Delivery Management

• Ensure all projects meet deadlines, budgets, and quality standards.
• Coordinate with the Saudi office on client requirements, resource planning, and priorities.
• Review progress on ongoing projects and proactively resolve bottlenecks.

Finance & Administration

• Oversee local budgeting, expenses, and resource allocation.
• Manage payroll coordination, vendor relations, and office operations.
• Ensure transparent reporting to the Partner & Strategy Director.

People & Culture

• Build a strong team culture of accountability, learning, and ownership.
• Support recruitment, onboarding, and performance evaluations for local teams.
• Address HR and employee engagement matters professionally.

Strategic Coordination

• Act as the primary point of contact between the Pakistan and Saudi offices.
• Support business development activities by ensuring timely proposal and project support.
• Participate in quarterly strategic reviews and provide insights for growth planning.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Operations Management, or related field.
• 7+ years of experience in operations, general management, or project delivery — preferably within digital agencies, IT, or tech services.
• Strong leadership and organizational skills with the ability to manage multiple teams.
• Excellent communication skills (English essential).
• Knowledge of modern business tools (HubSpot, ClickUp, Google Workspace, Slack, Wafeq, etc.).
• Experience managing remote or cross-border teams is highly preferred.

Key Competencies

• Strong leadership and people management
• Operational excellence and attention to detail
• Financial awareness and cost management
• Strategic coordination and communication
• Problem-solving and decision-making
• Accountability and ownership mindset

Compensation & Benefits

• Competitive salary based on experience
• Performance-based annual bonus
• Flexible hybrid work model
• Professional development and training opportunities
• Chance to grow within a fast-scaling regional company

Job Type: Full-time

Work Location: In person